We have updated some of our policies to improve your experience at United Medical & Aesthetics.
Scheduling, canceling, and rescheduling appointments
All appointment requests and changes must be made through our Practice Manager or online through your patient portal. This allows us to more efficiently manage our schedule and ensure that we are able to accommodate your needs in a timely manner.
Representatives and others
Representatives and others who wish to meet with either the physician assistant, Aleta, or the practice manager will need to make an appointment. Please note that if we are booked up, meetings may be held with the practice manager in the absence of Aleta. This allows us to better prioritize the needs of our patients and ensure that we are able to give our full attention to whomever may be sitting in our chair.
Training with Aleta
Aleta is now offering training for various lasers in our practice including the Tetra CO2, Morpheus8, Motus AY, and more. To schedule an in-depth training, please contact practice manager Jenna Cooke for additional information including pricing, dates, and more.
Late and no-show appointments
If you are more than 5 minutes late to your appointment, we may need to reschedule you for a later time. Please be sure to arrive on time in order to avoid any disruptions to your treatment. If you are running late, call our office to ensure your appointment slot is still available.
If you need to reschedule your appointment with under a 48-hour notice, you will be charged a rescheduling fee of $50, which is non-refundable. If you need to change your appointment within a 24-hour notice, you will be charged for half of your treatment cost which will go toward your rescheduled date.
As our practice continues to grow, we will be implementing a strict protocol regarding communication to give our patients the best possible care. You can always call or text us at (252) 876-3021 as this phone is always with either the practice manager or Aleta and will be the best point of contact for any need. For emergencies, please reach out to the number above. If you do not receive an answer or call back within 30 minutes, at that point, please CALL the number provided to you at your appointment. This will be Aleta’s personal cell phone. We are always here for your needs, concerns, and questions; however, we do ask that you remain courteous and conscious when reaching out to Aleta directly as she sees patients in and out daily and keeps a full schedule. Please refer to our office number first to ensure Aleta’s phone stays open and available for patient emergencies.
We hope these changes will help to make your experience with our practice more efficient and enjoyable. If you have any questions or concerns about these changes, please don’t hesitate to contact Jenna Cooke, our Practice Manager, at (252) 876-3021 or Unitedmedicalandaesthetics@gmail.com.
Thank you for your cooperation and understanding. We appreciate your continued trust in us and look forward to treating you in the future.